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IT and ERP Manager

Full time in Graduate IT Contractor , in Technology
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Job Detail

  • Career Level Executive
  • Experience 2 Years
  • Qualifications Degree Bachelor

Job Description

Job Description:

IT and ERP internal support specialist for an Industrial Manufacturing pharmaceutical company. Assistance with general IT problems and specific SAGE X3 ERP issues, as well as the creation and monitoring of tickets for Supplier for more complex problems. Direct link between upper management and relevant IT companies.


Key Responsibilities

  • IT support team in our day-to-day IT operations, equipment provisioning, user access management, endpoint maintenance, & contributing to the overall improvement of our IT stack
  • Assistance with general IT problems and specific SAGE X3 ERP issues
  • Provide end-user support to executive staff, and advice regarding standard office applications and best practices as it evolves with company needs
  • Ensure Licensing Management
  • Support onboarding / off-boarding employees on corporate systems
  • Create and update manuals and SOPs
  • Ensuring IT budget both SW and HW;
  • Provide stable and secure IT operations for systems/services;
  • Leads the continuous improvement process within the team;
  • Effectively prioritize and execute tasks in a high-pressure environment;


Specialized Knowledge & Required Skills

  • Degree in Computer Engineering or equivalent
  • Minimum of 2 years of relevant experience on IT
  • English and Portuguese written and spoken
  • Focus on Management Software
  • Knowledge in the area industrial manufacturing process;
  • Experience in implementing management solutions in the areas of distribution and production;
  • Knowledge of SAGE X3 (preferred) or other ERP;
  • Knowledge of SQL database technologies and Reporting (Crystal Reports)
  • Focus on systems administration
  • Microsoft, HPE and VMWare certifications
  • Minimum experience in Active Directory Administration and Administration of supported systems in Windows Sever;

As an advantage:

  • Solid knowledge in Electronic Mail technologies, specifically Microsoft solutions: Exchange On-prem, Office 365 and hybrid systems
  • Experience in installing and configuring server infrastructure is valued; Storage Fiber Channel and iSCSI; ITIL; TCP/IP Network Protocols and DNS and DHCP Network; Server Virtualization and High Availability Solutions; Monitoring solutions.
  • Certifications in the main perimeter and endpoint security brands will also be valued, eg Watchguard, Sophos; Palo Alto; Checkpoint, etc.
  • Logistics specific ERP experience