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National Account Coordinator

Full time Canopy Growth in Account Management , in Administrative , in Customer Service
  • SW19 4EA, London, Greater London, England, United Kingdom View on Map
  • Post Date : November 17, 2021
  • Apply Before : January 7, 2022
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Job Detail

  • Career Level Executive
  • Experience 2 Years
  • Qualifications Degree Bachelor

Job Description

The Company

At Canopy Growth, our mission is clear: improve lives, end cannabis prohibition, and strengthen communities. We believe that cannabis can be a force for good. We’re building a consumer-centric organization that is focused on sharing the transformational potential of cannabis with the world. We will achieve this through an innovative and disruptive portfolio of cannabis and hemp-derived products.

With millions of square feet of licensed production capacity and operations spanning four continents, Canopy Growth is the world’s leading cannabis and hemp company. We recognize that employees are at the core of our success, and we take pride in a corporate culture that emphasizes inclusiveness, collaboration, and diversity.

Our employees come from a wide range of backgrounds, each bringing their own unique skills and talents to the table, working together to continue our incredible momentum of growth. If you are interested in building global challenger brands, scaling a business, and working in a values-driven environment, we want to hear from you!

The Opportunity

This Works is and award-winning British beauty brand that has been a part of the Canopy Growth Corporation since 2019 and is renowned for developing clean, targeted skincare and wellness solutions that work in harmony with your body clock 24hrs a day to maximise skin performance, starting with a good night’s sleep. All products are cruelty-free and our naturally derived ingredients are expertly blended without the use of unnecessary chemicals. As a business, we are in an exciting period of growth, having recently launched our first CBD skincare range and experiencing significant growth and expansion globally.

The role will support the Director, UK Sales and National Account Manager, EU in the delivery of the company’s commercial results through effective management of allocated national accounts within the UK/EU Channels. Success is principally measured against delivery of KPIs linked to customer sales targets and profitability whilst aligning with core Brand values and strategic objectives.


  • To contribute to the development of annual JBPs/trade plans to deliver against key KPIs (sales/investment/strategic & company objectives)
  • To be responsible for the execution of JBPs/trade plans in line with sales and budget KPIs – always looking to improve efficiency and exceed against target
  • To collate and analyse weekly/monthly retail sales for all accounts – reporting results formally and providing insights for future actions.
  • Be the key liaison between This Works Operations team and the customers supply teams to ensure all POs are receipted and fulfilled accordingly – escalating risk/issues where necessary.
  • Support internal stock forecasting for key accounts including updating forecasts monthly/quarterly, highlighting major changes which will impact stock levels.
  • Support trade marketing budget management with accurate invoice tracking against approved investment (internal POs) plus accruals.
  • Develop strong relationships with key account relevant points of contact and liaise both in person and by phone with these individuals to ensure effective management of the account
  • Brief all trade marketing requirements for key accounts to internal Marketing team – adhering to process and lead time – ensuring output aligns with objectives/key deliverables.
  • Work closely with NPD team to ensure customer requirements are briefed at relevant stage of product development (where relevant) and all key information is shared/available.
  • Represent accounts when line managers absent for key internal meetings (Sales, S&M, Ops Meeting).
  • To authorise samples/ testers based on Company Policy for each account in area of responsibility
  • To support and co-ordinate any necessary general administration or tasks on behalf of the business in line with company requirements. (despatches, filing, post, updating reports etc.)
  • To provide input and support on any adhoc projects as directed by line manager and/or more Senior company members.
  • Update and communicate standardised retail reports, including weekly sales report to be provided for sales meeting each week. Distribute as relevant
  • Ensure retailer product information is accurate and up to date at all points of the supply chain (e.g. new products, prices, discontinuations etc.)
  • Action any follow up required from weekly sales team reports for testers, sample pots, brochures etc.
  • Ensure Net Suites (internal stock / finance system) is kept up to date with any stockist changes etc.


  • Educated to degree level
  • Previous experience in a commercial role – preferably eCommerce
  • Previous experience of working in a small team environment, on a developing brand a plus but not essential
  • Planning and organising
  • Drive and resilience
  • Problem solving
  • High levels of attention to detail
  • Strong level of commercial acumen
  • Influencing / negotiation skills
  • Strong analytical skills and highly numerate
  • Ability to deal with ambiguity
  • Strong communicator and relationship builder
  • Strong level of interest in products and ability to credibly communicate on these both technically and commercially
  • A very high standard of competency on Microsoft packages: – excel, outlook, word, power point

Other Details

This is a full-time position based out of our London Office in Wimbledon, UK.

We appreciate the interest from all candidates, and promise to review all applications, but we will only be contacting those who best fit the requirements. If you don’t hear from us, don’t fret; every resume we get is kept in our database for six months for consideration in future searches for talent.

Canopy Growth welcomes and encourages applications from people with disabilities.

Accommodations are available upon request for candidates taking part in all aspects of the selection process.

One last note: the chosen applicant will be required to successfully complete background and reference checks.

Thank you so much for your interest in Canopy Growth.

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